At Little Loop ("we", "our", "the store") we respect and protect your privacy. This policy describes how we collect, use, and protect the personal information you provide when you visit our website or make a purchase.
We may collect the following types of information:
- Contact information: name, email address, phone number.
- Shipping information: postal address, city, state, ZIP code.
- Browsing information: pages visited, time on site, device type.
- Communications: messages you send us through the contact form.
We use your information to:
- Process and manage your orders for second-hand clothing and used toys.
- Communicate with you about your order or inquiry status.
- Send you special offers and news, if you have opted in.
- Improve our website and shopping experience.
- Comply with legal and tax obligations.
We do not sell, rent, or market your personal information to third parties. We may share data with trusted service providers who help us operate the website (such as shipping services), always under confidentiality agreements. We will only disclose your information if required by law or to protect our legal rights.
Our site may use cookies to improve your browsing experience. Cookies are small text files stored in your browser. You can configure your browser to reject them, though this may affect some site features such as the shopping cart.
We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure. We use HTTPS protocol throughout the site.
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Withdraw consent to receive marketing communications.
- Lodge a complaint with the relevant data protection authority.
At Little Loop we accept returns within 14 calendar days of receiving your order, under the following conditions:
- The item must be in the same condition as received.
- Must include original or equivalent packaging.
- You must contact us before sending the return.
- Return shipping costs are the buyer's responsibility, unless the error is ours.
Once the return is received and approved, we will process the refund within 5–7 business days to the original payment method. To start a return, email us at returns@littleloop.com.